Service Desk Analyst II/Jr. Systems Administrator

What We Look For

A TNSer is someone who takes pride in providing excellent service for clients and team members. This individual is engaged, open minded, eager to learn and wants to be a contributing member. Being able to share technical experiences and learning from each other is a key element to our culture. Today, we are seeking a Service Desk Level II Analyst/Jr. Systems Administrator who has the experience and the desire to join our extraordinary technical team. If you are up for the challenge, this is an opportunity of a lifetime to work with a team that has already earned us a spot on the MSP501 ranking list.

Job Responsibilities

  • Research to resolve complex technical issues escalated by our Tier I/II teams
  • Perform high-level onsite dispatch to troubleshoot/resolve client requests
  • Provide timely communication and resolution of issues with client
  • Ensure that all work performed is documented in ConnectWise, and completed in a timely, accurate and detailed manner
  • Assist the project engineering team on specific projects
  • Contribute ideas to strategically address client IT needs
  • Complete escalations work and various projects as assigned by the Team Lead

Criteria for Success

  • Associate or Bachelor’s degree
  • 3-5 years Information Technology experience
  • Self-starter with demonstrated ability to learn
  • All-star verbal and written communication skills with strong focus on detail
  • Client focused with an ability to maintain relationships and resolve client conflicts
  • A+, MCSA and CCNA certifications are preferred, not required

Technical Expertise

  • Excellent troubleshooting skills
  • Excellent knowledge of Microsoft networks including the administration and management of Windows Servers, DHCP, DNS and Active Directory
  • Configure, troubleshoot, and maintain firewalls, switches, and other various network appliances (Palo Alto desired)
  • Configure, troubleshoot Office 365 and Google Apps
  • Remote Desktop Services and Citrix XenApp
  • Knowledge of virtualization platforms including VMware vSphere and Microsoft Hyper-V
  • Proficient in Microsoft Windows 7/8/10, Mac OSX, Microsoft Office

Strong work ethic and dedication to delivering quality solutions

What We Offer

  • Competitive pay with comprehensive benefits
  • Medical, prescription, dental, vision, flex, life, disability, 401(k) with match
  • Paid vacation, paid parking, education and certification training.
  • Employee referral program and a company wide commission plan for all employees and more.