Remote Administration
As part of our remote administration services, the client can outsource various network administration duties, and allow our experienced Network Operations Center (NOC) associates to remotely manage your network. From our centralized NOC, we can proactively govern all aspect of your network, from server administration and user maintenance to security services. Let TNS manage your network, so you can manage your business.
Server Administration
A high percentage of time utilization for IT professionals is spent on common elementary tasks at the server level. These tasks may include installing patches and updates, administrating folder security, or even simple actions such as password changes. Through remote server administration, TNS will offload hours of repetitive basic tasks, freeing up valuable time for other critical responsibilities. This service will provide increased efficiency, enhanced end-user satisfaction and provide a greater ROI by freeing up human resources for other purposes. This is also an attractive option for clients that opt to not execute such items internally.
This service provides:
- Initial inventory of all servers to be administered
- On-site deployment of administration technology and configuration of communications link to TNS
- Client interview to define notification contacts and escalation procedures
- All non-application specific administrative actions including, but not limited to, the following:
- Operating system patches and driver updates
- File/Folder management (permissions/security, sharing, etc.)
- Server print queue administration
- Disk/Drive management (utilization, migration, etc.)
- Active Directory administration
- User Administration (create, delete/disable, modify, permissions, etc.)
- Service management
- Event Log assessment (on demand such as for fault inquiry)
- Remote administration performed on demand by TNS NOC operations staff
- Immediate logging of performed administration
- Secure web-based reports of generated support tickets
This becomes an extremely powerful tool when combined with the Network Monitoring service option. Upon detection, an immediate attempt at remote remediation of any server-related problem is executed. This combination lends itself to a solution where TNS proactively monitors your server and could detect and resolve an issue before the end-user is aware that a problem even existed. Proactive maintenance is also performed as needed on a regularly scheduled basis.
Router and Switch Administration
Most environments are dynamic in nature, a circumstance which requires a dynamic IT infrastructure that can adapt to the needs of its users. As the IT environment evolves, often changes need to be performed on various network components such as routers and managed switches. TNS can remotely administer most major manufacturers' routers and switches in order to implement changes to ensure accuracy and reduce security flaws or performance issues.
This service provides:
- Initial inventory of all switches and routers to be administered
- On-site deployment of administration technology and configuration of communications link to TNS
- Client interview to define notification contacts and escalation procedures
- Firmware/Software administration
- VLAN configuration
- Investigation of communication errors
- Administration of port speed and duplex configurations
- Remote administration performed on-demand by TNS NOC operations staff
- Secure web-based reports of generated support tickets.
This becomes an extremely powerful tool when combined with the Network Monitoring service option. Upon detection, an immediate attempt at remote remediation of any router-related problem is executed. This combination lends itself to a solution where TNS proactively monitors your router and could detect and resolve an issue before the end-user is aware that a problem even existed. Proactive maintenance is also performed as needed on a regularly scheduled basis.
Firewall Administration
In today's world of Internet-borne security hazards, a firewall is an essential tool to safeguard and protect your business infrastructure, data, and liability exposure. Unfortunately, due to continuously evolving Internet attacks, your firewall is only as good as its latest update and the thoroughness of its access configuration.
TNS can provide a powerful state-of-the-art firewall, migrate your existing firewall access-rules, remotely administer and reconfigure it in order to provide up-to-date firmware and comprehensive "bulletproof" security configurations, as well as provide configuration backups and rapid replacements as part of a firewall disaster recovery plan.
This service provides:
- On-site deployment of firewall appliance and configuration of communications link to TNS
- Client interviews to define notification contacts and escalation procedures
- Client interviews to determine personalized access profile and configurations
- Network Address Translation (NAT) table administration
- Access list administration
- Router table administration
- Firmware/Software administration
- VPN configuration and administration
- VLAN configuration
- Event/Communications log assessments
- Firewall disaster recovery - configuration backup and rapid hardware replacement
- Remote administration performed on-demand by TNS NOC operations staff
- Secure web-based reports of generated support tickets
This becomes an extremely powerful tool when combined with the Network Monitoring service option. Upon detection, an immediate attempt at remote remediation of any firewall-related problem is executed. This combination lends itself to a solution where TNS proactively monitors your firewall and could detect and resolve an issue before the end-user is aware that a problem even existed. Proactive maintenance is also performed as needed on a regularly scheduled basis.
System Applications Administration
Your business software infrastructure is what breathes life into your IT environment and allows it to perform the tasks that move your business forward. TNS can absorb a large percentage of your IT staff utilization by remotely performing typical daily administration of standard infrastructure applications (Microsoft Servers, File and Print, Terminal, Exchange, SQL, IIS, Citrix, Storage software, VMware, backup storage, anti-virus suites, etc.). Routine activities such as mailbox management, storage administration, maintenance of existing anti-virus software, and much more, can be off-loaded to TNS, freeing your staff for other responsibilities. Not to be limited to routine on-demand maintenance, application administration also incorporates high-level troubleshooting and problem resolution for covered applications.
This service provides:
- Initial inventory of all applications to be administered
- On-site deployment of administration technology and configuration of communications link to TNS
- Client interview to define notification contacts and escalation procedures
- Administration of standard IT software (Microsoft Server, Exchange, SQL, etc.)
- Administration of standard utility applications
- Remote administration performed on-demand by TNS NOC operations staff
- Secure web-based reports of generated support tickets
This becomes an extremely powerful tool when combined with the Network Monitoring service option. Upon detection, an immediate attempt at remote remediation of any application-related problem is executed. This combination lends itself to a solution where TNS proactively monitors your applications and could detect and resolve an issue before the end-user is aware that a problem even existed. Proactive maintenance is also performed as needed on a regularly scheduled basis.
